• 0141- 4023111
    info@fundwiser.net

  • 456, Vivek Vihar, New Sanganer Road,
    Near Sanjeevani Hospital, Jaipur

Customer Enquire

Grievance Redressal Policy

The customer can approach any of our service touch points given below to register a complaint and expect a response within defined time period from complaint registration.

Service Touch points are as indicated below:

Phone: Customer can call us at our contact no. 0141- 4023111 between 10.00 AM to 05:00 PM, Monday to Friday and 10.00 AM to 04:00 PM on Saturdays, except public holidays.

Complaints Register at office: Complaint registers are available at Fundwiser office. Customer may write down their complaint or concern in the register. The complaint register is checked by the Concerned Officer on a periodic basis and forwarded to the Customer Service team for action/resolution.

Customers can also write to us at Fundwiser Wealth India Pvt. Ltd. 456, Vivek Vihar, New Sanaganer Road, Jaipur - 302015

Escalation matrix

In case the customer does not receive a response within the number of days indicated below for each level or if the customer is dissatisfied with the response received from the Company, the customer may escalate the complaint to the next level as indicated below

Primary Level:
If the customer is not satisfied with the resolution received from above channels, or if the customer does not hear from us in 15 days, the customer can write to the Grievance Redressal Officer Mr. Vijay Singh at: vijay.singh@fundwiser.net Customers are required to quote the complaint reference number provided to them in their earlier interaction, along with their loan account number to help us.
An assurance is given to the customer that he would receive a response within 15 business days and due efforts will be taken to resolve the complaint well before that.
If the customer is not satisfied with resolution provided by above all then he/she can escalate the matter to given id: atul@fundwiser.net

Secondary Level:
If the customer is not satisfied with the resolution received or if the customer does not hear from us in 30 days, then he may escalate his grievance to the regulator at the below address:
The General Manager,
Reserve Bank of India,
Department of Non-Banking Supervision,
Jaipur Regional Office, Rambagh Crossing, Tonk Road,
Jaipur - 302015